FAQ
How are your prices so low?
We keep our prices low by cutting out unnecessary costs that often drive up prices elsewhere. Here’s how we do it:
- No Frills: We avoid costly features like loyalty programs, pre-orders, hold orders, kickstarters, and real-time customer support agents, which can add extra expenses.
- Direct Access to Distributor Stock: We have direct access to the real-time inventory of major distributors. This means we don’t need to purchase stock upfront or store it in a warehouse, helping us keep costs down.
- Efficient Fulfillment Process: While none of the main distributors offer drop shipping, we act as the middleman, sourcing products from multiple distributors, consolidating them, and shipping them out efficiently.
By streamlining our operations, we pass those savings directly on to you! Keep in mind however that some publisher enforce a strict minimum advertised price policy which forbids us from selling below a certain amount.
Are your in-stock products actually in-stock?
Yes! The products listed as "in stock" on our site are genuinely available for purchase. We sync our inventory in real-time with the major distributors we partner with. This ensures that when an item is marked as in stock, it's either available from our distributor or ready to be shipped to you. Keep in mind that inventory errors can still happen.
How long does it take to ship?
Typically, it takes 2-4 business days for our distributors to ship the products to us. Once we receive the items, we spend an additional day processing and consolidating your order before shipping it out. After your order leaves our facility, it generally takes 3-4 business days in transit, depending on your location and the shipping method selected.
During holidays, distributors may experience slower processing times, which could extend the overall shipping time. While this might mean a longer wait, it's part of how we’re able to offer such low prices. We focus on keeping costs down, passing the savings on to you, even if shipping may take a bit longer, especially during peak seasons.
Are you going to have a sale?
No, we don't have sales. We believe in offering everyday low prices, so you don’t have to wait for a sale to get the best deal. Our prices are already set as low as possible, and since we don’t hold inventory, there’s no need for clearance events either. You can shop with confidence knowing you’re always getting the best price, no matter when you buy!
Can I return or exchange an item?
We offer a 15-day return policy. To be eligible for a return, your item must be in its original condition, unused, and in the original packaging with the shrink wrap intact. Please note that shipping costs are non-refundable, and you’ll be responsible for the return shipping fee. For full details on how to initiate a return, visit our Return & Refund Policy page.
What items are non-returnable?
Certain items like custom products, special orders, personalized items, and clearance/final sale items cannot be returned.
How long will my refund take?
Once we’ve received and inspected your return, refunds typically take up to 10 business days. However, it may take additional time for your bank or credit card company to process the refund.
What if my item arrives damaged?
We understand that damage can be a concern, but in our industry, small corner dings or box creases are common and not considered damage. As a result, we do not offer refunds, replacements, or credits for minor cosmetic issues like these.
However, if your item arrives with significant damage or a defect that affects the product's usability, please contact us immediately at hey@letstabletop.com. We’ll assess the issue and work to make it right. Be sure to inspect your items upon arrival and report any major damages as soon as possible!